Rebranding FAQ’s TruBit Pro
Rebranding FAQ’s TruBit Pro

Rebranding FAQ’s TruBit Pro

Rebranding FAQ’s TruBit Pro

Why is the name changed from Mexo to TruBit?

A:To better serve professional traders and institutes, and continue envisioning our comprehensive crypto ecosystem for LATAM users in general

What is TruBit?

A: Your incredible crypto journey can start easily with TruBit. TruBit can let you Buy & Sell, Make Payment, FREE Transfers, Convert and Earn more!

What is TruBit PRO?

A: The #1 comprehensive crypto exchange tailored for LATAM pro traders.

TruBit Pro is the most complete cryptocurrency exchange in Latin America, formerly called Mexo, with products such as Spot trading, futures trading, P2P trading, Grid Trading and an academy where you can learn how to get the most out of crypto and blockchain technology.

TruBit and TruBit PRO are the same company?

A: Yes, TruBit and TruBit PRO are two products that belong to the same company.

Can I use my TruBit PRO funds in TruBit and vice versa?

A: Your funds in TruBit and TruBit PRO are separate, however you can transfer your funds between TruBit PRO and TruBit easily and free of charge.

Can I have an account in TruBit PRO and TruBit at the same time?

A: No, if you already have an account in any of both you can’t create and verify a second one.

I already have an account in TruBit PRO, can I login to TruBit with same account information? ?

A: Yes, your account was shared between TruBit and TruBit Pro. You can log in with the same account information in TruBit PRO and TruBit

Can I transfer funds between TruBit and TruBit PRO?

A: Yes, and with 0 fees. Please note that funds can only be transferred between TruBit and TruBit Pro Spot balance. Also, only tokens supported by both TruBit and TruBit Pro can be transferred.

Do fund transfers between my TruBit and TruBit PRO accounts cost?

A: No, it’s totally free.

Should I download the new TruBit PRO app if I already have the Mexo app?

A: Yes, the old Mexo app will be removed soon so please install the new TruBit PRO app

If I already have a verified account in TruBit, TruBit PRO or Mexo, do I have to verify it again?

A: No, the verification process is valid for both, you only need to do it once.

TruBit PRO and TruBit I have open orders in Mexo, should I do something?

A: No, everything will continue as normal and running smooth

After Mexo rebranded to TruBit Pro, if I have open spot order, active grid trading bot or Earn+ product, do I need to do anything?

A: No, everything will continue as normal and run smoothly.

Do you have the same tokens available in TruBit and TruBit PRO?

A: There can be a difference in the amount and type of available tokens between TruBit PRO and TruBit.

If I need help with TruBit PRO or TruBit, where can I go?

A: You can find Chat with Customer Service functions in both our Website and mobile Applications. Our customer service team is available to help you and answer your questions 24/7.

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https://academy.trubit.com

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